Terms and Conditions

Welcome to SparkBalloons By booking services, purchasing products, or submitting payment with SparkBalloons, you agree to the following Terms & Conditions. These policies are designed to protect both the client and our business while ensuring a smooth and enjoyable experience.

• A non-refundable retainer/deposit is required to secure your event date. 
• Dates are not reserved until the deposit has been received. 
• Final payment must be completed no later than 7 days before the event date unless otherwise agreed in writing. 
• Last-minute bookings may require full payment upfront. 
• Accepted payment methods include Zelle, Venmo, credit/debit card, or other approved payment methods. 

• All payments made to SparkBalloons are non-refundable. 
• If a client cancels an event, payments already made will be retained due to reserved scheduling, materials purchased, and preparation time. 
• Rescheduling requests may be considered if notice is provided at least 3 days prior to the event date and subject to availability. 
• Approved rescheduled events must take place within 90 days of the original event date. 
• Failure to communicate cancellation or rescheduling requests within the required timeframe may result in forfeiture of all payments. 

• Delivery and installation fees vary based on event location, setup complexity, mileage, stairs, parking, and timing. 
• Clients are responsible for ensuring the venue is accessible during the agreed setup window. 
• Delays caused by venue restrictions, lack of access, or incorrect event information may result in additional fees. 
• SparkBalloons is not responsible for delays caused by weather, traffic, venue restrictions, or circumstances beyond our control. 

Balloons are delicate and may react to weather and environmental conditions.

The client understands that:

• Outdoor installations are subject to heat, wind, rain, humidity, and sunlight exposure. 
• Spark Balloons cannot guarantee balloon longevity outdoors. 
• Extreme temperatures in Texas and Georgia may affect balloon appearance and durability. 
• Once setup is completed and accepted by the client, Spark Balloons is not liable for popped balloons, weather damage, or damage caused by guests, children, pets, or venue staff. 

• Any rental items provided by SparkBalloons (stands, frames, backdrops, props, etc.) remain the property of SparkBalloons. 
• Rental items must be returned in the same condition they were delivered. 
• Clients are responsible for any lost, stolen, or damaged rental items. 
• Damage fees may apply. 

The client agrees to:

• Provide accurate event details including address, setup time, contact information, and venue requirements. 
• Obtain any venue permissions necessary for balloon installations. 
• Ensure a safe and suitable setup area is available upon arrival. 

SparkBalloons reserves the right to photograph completed installations and use images/videos for marketing, social media, website content, and promotional purposes unless otherwise requested in writing by the client prior to the event.

SparkBalloons is not responsible for failure or delay in performance caused by circumstances beyond reasonable control including but not limited to:

• Severe weather 
• Natural disasters 
• Venue closures 
• Traffic accidents 
• Illness 
• Power outages 
• Government restrictions 

In these situations, rescheduling options may be offered when possible.

SparkBalloons proudly serves clients throughout Texas and Georgia. Travel fees may apply depending on the event location.

By submitting payment, signing a proposal, or booking services with Spark Balloons, the client acknowledges they have read, understood, and agreed to these Terms & Conditions.